Head of Experience
Are you someone with an exceptional palate, a strategic mind, and a deep passion for creating unforgettable guest experiences? Do you thrive in a dynamic, multi-site environment where innovation, people leadership, and operational excellence all collide? If so, this role is calling your name.
Welcome to Star Group - a hospitality powerhouse and home to some of Aotearoa’s most iconic bars, pubs, and venues. We believe in the power of connection: with our people, our teams, and our guests. As we continue to grow nationally, we’re searching for a Head of Experience to lead the charge.
About the role
As our Head of Experience, you’ll be the driving force behind guest experience excellence across the Star network - setting the bar and then raising it. Reporting directly to the CEO, you’ll operate at both a strategic and hands-on level to shape our guest experience, deliver standout guest experiences, support your people and support our bold growth ambitions.
-Setting the vision and standards for guest engagement, ensuring that every touchpoint exceeds expectations and fosters loyalty.
-Overall responsibility and accountability of experience metrics and labour costs across the group, ensuring costs are appropriate whilst not comprising experience.
-Leading the development and rollout of activations, and entertainment offerings, tailored to diverse audiences and evolving market trends.
-Strengthen leadership cohesion as a key member of the Senior Operations Team
-Champion health, safety, compliance, and licensing across all venues.
About you
We’re after someone who’s:
- A natural leader – structured, organised, and able to inspire discipline and excellence in others
- A people-first operator – collaborative, supportive, and committed to building capability
- Analytical & strategic – able to balance financial acumen with creativity and innovation
- Ideas-driven – always curious, always improving, and ready to push boundaries
Why join us?
At Star Group, you’ll be part of a dynamic, supportive team where your contributions make a real impact. We offer development opportunities, a close-knit and collaborative work environment, and a few perks along the way!
Opportunities like this don’t pour often (unlike our taps), so don’t miss your chance to shape the future of our guest experiences at Star Group.
- Types of roles
- Leadership
- Locations
- Star Group | Wellington
- Employment Type
- Full-time
Star Group | Wellington
Tell Me The Perks!
Financial
Because Mahi Makes Us Better, we offer groupwide incentives and generous discounts across 40+ unique establishments for permanent staff, rewarding the dedication and hard work that drives our success. And because we care about the well-being of our team, we offer comprehensive parental leave benefits, including top-ups and paid leave for senior staff, so you can focus on what matters most!
Social
We know that Having Fun is key to building strong connections, so we celebrate our people through monthly rewards by recognising those who bring joy and teamwork to every shift. We also know that work is more fun with friends, so we encourage you to bring your mates along for the ride and you’ll receive a generous "Refer a Friend" finder’s fee!
Celebrate & Develop
At Star, we’re all about Being Curious and encouraging growth. Our "Star of the Month" and Rockstar awards highlight your achievements, offering recognition and development opportunities that keep you inspired. Plus, with opportunities to grow and move across our network, your career can reach new heights wherever your journey takes you.
Mental
Loving Our People means looking out for one another, which is why we provide access to our Employee Assistance Program (EAP), supporting your mental well-being so you can be at your best, both at work and at home.
We're more than just a workplace—we’re a community that supports, celebrates, and grows together. Join us, and let’s make every moment memorable.
