Head of Hospitality Operations
This role is for someone who thrives on helping teams succeed, solving problems, and keeping hospitality humming.
Lead performance. Build capable leaders. Help shape the future of Star Hospitality.
We’re looking for a commercially sharp, people-focused operational leader to take responsibility for performance across Star Hospitality’s multi-site venue portfolio.
As Head of Hospitality Operations, you’ll own the hospitality P&L and lead our Operations Managers and Multi-Site Business Leaders. You’ll turn strategy into focused venue-level execution, driving stronger results across revenue, labour productivity, cost control, guest experience, safety and compliance.
This is a role with genuine scale and complexity. You’ll bring clarity to competing priorities, establish disciplined operating rhythms and build leaders who take ownership of their results. You’ll know when to coach, when to challenge and when decisive action is needed.
We’re looking for someone who brings:
Significant senior leadership experience in a multi-site, customer-facing business
Proven ownership of a substantial P&L
A track record of improving commercial and operational performance
Strong, practical people leadership
The judgement and resilience to lead through change
Direct hospitality experience is strongly preferred, although exceptional leaders from similarly complex, labour-intensive service businesses will also be considered.
At Star Hospitality, we believe in the power of connection and that hard mahi makes us better. If you enjoy developing good people, creating great guest experiences and making complex operations work better, we’d like to hear from you.
Applications are open now for a January 2027 start.
- Types of roles
- Leadership
- Locations
- Star Group | Auckland, Star Group | Wellington
- Employment Type
- Full-time
Tell Me The Perks!
Financial
Because Mahi Makes Us Better, we offer groupwide incentives and generous discounts across 40+ unique establishments for permanent staff, rewarding the dedication and hard work that drives our success. And because we care about the well-being of our team, we offer comprehensive parental leave benefits, including top-ups and paid leave for senior staff, so you can focus on what matters most!
Social
We know that Having Fun is key to building strong connections, so we celebrate our people through monthly rewards by recognising those who bring joy and teamwork to every shift. We also know that work is more fun with friends, so we encourage you to bring your mates along for the ride and you’ll receive a generous "Refer a Friend" finder’s fee!
Celebrate & Develop
At Star, we’re all about Being Curious and encouraging growth. Our "Star of the Month" and Rockstar awards highlight your achievements, offering recognition and development opportunities that keep you inspired. Plus, with opportunities to grow and move across our network, your career can reach new heights wherever your journey takes you.
Mental
Loving Our People means looking out for one another, which is why we provide access to our Employee Assistance Program (EAP), supporting your mental well-being so you can be at your best, both at work and at home.
We're more than just a workplace—we’re a community that supports, celebrates, and grows together. Join us, and let’s make every moment memorable.
