Operations Manager
This role is for someone who thrives on helping teams succeed, solving problems, and keeping hospitality humming.
Operations Manager – Fixed Term (12 Months)
We are looking for an Operations Manager to join our team on a 12-month fixed-term contract and help keep our venues running smoothly, efficiently, and aligned with our values.
Reporting to your respective Head of Department, you will play a key role in ensuring our venues operate at their best every day. This is a hands-on role where you will be present across our sites, supporting teams, maintaining high standards, and ensuring everything runs like clockwork.
This is not a work-from-home role. It is about being in the venues, building strong relationships with teams and guests, and supporting operations during key service periods.
What you will be doing
Supporting and coordinating day-to-day operations across venues
Working closely with teams on the floor to maintain high standards and a great guest experience
Monitoring quality, performance, and margins to support venue success
Turning operational strategy into action by coordinating teams and improving processes
Ensuring operational procedures and compliance standards are consistently met
Identifying opportunities to improve efficiency, safety, and the overall guest experience
What you will bring
Strong leadership and communication skills
A hands-on approach and the ability to work in fast-paced environments
Excellent organisation and problem-solving skills
The ability to build strong relationships across teams and venues
A focus on quality, continuous improvement, and delivering great guest experiences
Why join us?
You will work closely with Business Leaders, the People Team, and the wider Operations team to deliver great outcomes across our venues. Your leadership will help create a culture where our teams feel valued, supported, and inspired to bring their best mahi every day.
- Types of roles
- Operations
- Role
- Operations Manager
- Locations
- Star Group | Wellington
- Employment Type
- Full-time
Star Group | Wellington
Tell Me The Perks!
Financial
Because Mahi Makes Us Better, we offer groupwide incentives and generous discounts across 40+ unique establishments for permanent staff, rewarding the dedication and hard work that drives our success. And because we care about the well-being of our team, we offer comprehensive parental leave benefits, including top-ups and paid leave for senior staff, so you can focus on what matters most!
Social
We know that Having Fun is key to building strong connections, so we celebrate our people through monthly rewards by recognising those who bring joy and teamwork to every shift. We also know that work is more fun with friends, so we encourage you to bring your mates along for the ride and you’ll receive a generous "Refer a Friend" finder’s fee!
Celebrate & Develop
At Star, we’re all about Being Curious and encouraging growth. Our "Star of the Month" and Rockstar awards highlight your achievements, offering recognition and development opportunities that keep you inspired. Plus, with opportunities to grow and move across our network, your career can reach new heights wherever your journey takes you.
Mental
Loving Our People means looking out for one another, which is why we provide access to our Employee Assistance Program (EAP), supporting your mental well-being so you can be at your best, both at work and at home.
We're more than just a workplace—we’re a community that supports, celebrates, and grows together. Join us, and let’s make every moment memorable.
