Campaign Coordinator – Loyalty/Comms
This role is perfect for someone who thrives on helping teams succeed, solving problems creatively, and keeping loyalty communications and member experiences humming
Are you passionate about communications that make people feel connected? Do you love crafting messages that feel personal, engaging, and right on brand?
Star Group is looking for a Campaign Coordinator – Loyalty Comms to be the voice of Star Social. You’ll build relationships with our loyalty members through standout EDMs, app content and creative campaigns that engage, connect, and convert. Working closely with internal teams and guided by insightful data, you’ll help bring campaigns to life - from planning right through to reporting, all while ensuring consistency, compliance, and creativity.
What You’ll Do
Design, test, implement and optimise Star Social campaigns that deliver real value.
Support the creation and delivery of communications calendars tied to business priorities.
Use insights to segment audiences and keep messaging relevant, timely and clear.
Manage campaign assets in Como, ensuring accurate and timely activation/removal.
Ensure all communications are on-brand and aligned with our tone and values.
Coordinate creative assets (app banners, POS, digital content) with internal teams.
Report results and share learnings to inform better strategies.
Champion Star Social Rewards across the business.
Ensure full compliance with NZ Privacy Laws, GDPR, and the Sale & Supply of Alcohol Act.
Support onboarding/offboarding of loyalty systems.
Respond to in-app reviews and enquiries in the Star Social Rewards inbox.
What you’ll bring
Experience in comms, campaign execution, or marketing - ideally in hospitality or retail
Comfortable using CRM, customer engagement or automation platforms
Solid understanding of segmentation and lifecycle marketing
Strong written communication skills - clear, engaging, on-brand
Familiarity with compliance requirements (privacy laws, industry regulations)
Trustworthy, professional and detail-oriented
Excellent interpersonal and relationship-building skills
Strong organisation and time management
Proactive problem solver with a “continuous improvement” mindset
Clear communicator - written and verbal
Why You’ll Love Working Here
Be part of a team that genuinely values connection with some tasty perks along the way
Work with diverse teams across the business
Contribute to campaigns that matter
Learn and grow in a supportive, inclusive workplace
- Types of roles
- Marketing
- Locations
- Star Group | Wellington
- Employment Type
- Full-time
Star Group | Wellington
Tell Me The Perks!
Financial
Because Mahi Makes Us Better, we offer groupwide incentives and generous discounts across 40+ unique establishments for permanent staff, rewarding the dedication and hard work that drives our success. And because we care about the well-being of our team, we offer comprehensive parental leave benefits, including top-ups and paid leave for senior staff, so you can focus on what matters most!
Social
We know that Having Fun is key to building strong connections, so we celebrate our people through monthly rewards by recognising those who bring joy and teamwork to every shift. We also know that work is more fun with friends, so we encourage you to bring your mates along for the ride and you’ll receive a generous "Refer a Friend" finder’s fee!
Celebrate & Develop
At Star, we’re all about Being Curious and encouraging growth. Our "Star of the Month" and Rockstar awards highlight your achievements, offering recognition and development opportunities that keep you inspired. Plus, with opportunities to grow and move across our network, your career can reach new heights wherever your journey takes you.
Mental
Loving Our People means looking out for one another, which is why we provide access to our Employee Assistance Program (EAP), supporting your mental well-being so you can be at your best, both at work and at home.
We're more than just a workplace—we’re a community that supports, celebrates, and grows together. Join us, and let’s make every moment memorable.
